Delivery
Most orders are dispatched within 1–3 working days from our UK-based suppliers, with tracked delivery to UK mainland addresses typically taking 1–4 working days from dispatch. Exact times are shown on each product page and at checkout, and can vary by item and supplier.
We currently ship to UK addresses only. Some remote areas, including parts of the Scottish Highlands and Islands and Northern Ireland, may take longer or occasionally be unavailable for certain products; this will be flagged before you complete your order where it applies.
Returns and cancellations
Under the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receiving it, and a further 14 days to return the goods once you’ve told us you’re cancelling. To start a return, contact us using the details on our Contact page with your order number.
Items should be returned unused, in their original packaging where possible. Unless the item is faulty or not as described, the cost of returning it is the customer’s responsibility. Once we’ve received and checked the return, we’ll refund the item cost, usually within 14 days, to your original payment method.
If an item arrives faulty, damaged or not as described, contact us and we’ll arrange a replacement, repair or full refund, including return postage, at no cost to you. This doesn’t affect your statutory rights under the Consumer Rights Act 2015.